- Open the log in page.
- Click the link: “Forgot your password?” .
- You will be asked to enter your e-mail address.
- Click the “send password” button.
- Your password will be sent to your e-mail address directly.
You have completed your registration and not received a confirmation E-Mail yet?
Check your spam folder (or junk mail folder) to see if you have received an e-mail from us which has been directed to your spam/junk mail folder.
To ensure you are able to receive e-mails from us, add our e-mail address email@example.com to your white list or safe senders list.
If you have checked your spam folder and not received the confirmation e-mail from us, you may have used an incorrect e-mail address or made a spelling error and you will need to register again. Please note: When you start to register again and you get the message that your e-Mail address is already registered, this means we have sent the confirmation e-mail to you already. The problem might be your e-mail provider. Please contact us.
Have your profile moved to the top of the search results, so other members will notice you first. Your profile will thus receive more attention, and you have the opportunity to receive more attractive letters.
Many members choose whom they wish to contact and then send a letter to introduce themselves. This often takes a day or even longer, as everyone wants to make a positive first impression. Therefore, the desired effect often shows up with some delay.
We have made the experience, however, that profiles which are further up top, receive 20% more letters on average than those further down the line.
If you are still not receiving enough response, we recommend you consider updating your own pictures as well!
GenerationLove Dating provides a translation service for letters. Every woman on GenerationLove can ask for a free translation support when corresponding on the platform. This translation service is free of charge. A fee is only due for sending letters and opening them. The translation is generally provided in English. In many cases and depending on availability other languages are provided but can not be guaranteed.
English translation is provided for all of our ladies. Please contact our support department if you have received a letter in German instead of English. Always include the member number and the date of the letter for reference.
With your FIRST letter, you show the recipient that you are interested in getting acquainted. If you have stuck to our tips and hints, but still have not received an answer within 21 days, you may ask for the Credits spent for this FIRST letter to be refunded. In order to receive your refund, open the form "Refund". Enter the recipient's member number. You will receive 100% of the Credits spent for this letter. A refund is only possible if requested no later than 8 weeks after the send date.
If you have received and read letters from this person before sending your FIRST letter, you will also receive a refund of the Credits spent for these.
As soon as the refund has been granted, we will notify you. You can see your refunds in your "Credit History".
Note: Such refunds are not possible for letters sent prior to October 01, 2015.
If you send a letter, but the recipient does not open and read this letter within 21 days, you will receive a refund. 100% of Credits for an unopened letter will be refunded. This refund is done automatically; you do not need to take any action. As soon as the refund has been granted, we will notify you. You can see the refunded Credits in your "Credit history".
If the recipient later reads the refunded letter, this letter will still remain FREE of charge for you.
Note: An automatic refund is only possible for letters sent after October 01, 2015.
Every lady whose profile is published on GenerationLove is supported in her search by a local partner agency. That is, the lady is personally known. In order to register, the lady identifies herself with her passport or ID document. She also signs an agreement to make sure that all letters on GenerationLove are written by her and not for her, and that she will keep up this correspondence with a gentleman only as long as she is actively interested in the further development of the relationship with a life partnership as the ultimate goal.
The first meeting takes place on the premises of the marriage agency or accompanied by agency staff to ensure both the lady's and your security.
Translation and interpretation services as well as airport pick-up and bookings of accomodation are in the portfolio of our local partner agencies. The marriage agency where your lady is registered will be glad to help upon request. The woman must have agreed to meet you in person before we can give you the local agency's contact information. For this purpose, please contact us via the contact form. This service is free of charge once you have read a minimum of eight letters from the lady you wish to meet.
We need the following data and documents from you:
Please ask the local agency for their list of services and prices. Services such as translation, airport shuttle, lodging, if needed, are charged separately. Please note that in Ukraine (as well as Russia and Belorus), prepayment is usually required. In other words, you will have to pay for services before taking advantage of them. Hotel reservations and apartments must be paid for upon arrival.
Are you planning a meeting with a member from the eastern districts Donezk or Luhansk? If you have a question about the situation in these districts, please do not hesitate to contact our support team. We will support your meeting in another place. Before contacting us, you should fix a date with the member you wish to meet. Ukraine is a large country, and life is going on normally in most places. Travelling there takes place as usual. For updated travel information, please also check the website of your Ministry of Foreign Affairs.
Our VIP packages give you special benefits to make your dating on GenerationLove even easier and more fun.
More photos of you can help you receive more attention. Show yourself at your best, and use photos showing you in your leisure time, during games and fun. Have a friend take your picture during your favorite pastime, or upload a photo from your last fall outing.
Remember that you must be recognizable in all pictures and that our photo guidelines apply. These additional pictures will help give your correspondence partner a positive impression of who is awaiting them.
Every VIP package is good through a period of 30 days from the day of its purchase. Your subscription is automatically renewed for 30 more days, as long you have sufficient Credits in your GenerationLove member account.
You do not need to take any action to keep benefiting from your VIP package.
A VIP package may be cancelled at any time, up to 24 hours before the end of your 30-day subscription period. Starting at 24 hours before a VIP package ends, it is renewed automatically, and the respective Credit amount is deducted from your GenerationLove Credit account.
Five days prior to the expiration of your VIP package, you will receive a notification in MyHome, as well as via e-mail, if your Credit balance is too low for a renewal of your VIP package.
A VIP package will end automatically and will not be renewed
In all of these cases, your VIP package will remain valid and active until the end of the 30-day period you have booked.